Terms of service

1. The AML and KYC policy applies to pocketoption.com and its partners and clients (hereinafter referred to as the "Company") and aims to prevent and actively counteract money laundering and any other activities facilitating money laundering or financing of terrorist or criminal activities. The Company requires its directors, employees, and affiliates to adhere to the principles of this Policy to prevent the use of its services for money laundering purposes.

2. Within this Policy, actions aimed at concealing or distorting the true origin of funds obtained through criminal means for the purpose of laundering illegal proceeds are typically considered.

3. Money laundering typically occurs in three stages. Initially, during the "placement" stage, cash enters the financial system where proceeds from criminal activities are converted into financial instruments such as money transfers, traveler's checks, or deposited into accounts at financial institutions. In the "layering" stage, funds are transferred or moved to other accounts or financial institutions to further separate the money from its criminal origin. In the "integration" stage, the funds are reintroduced into the economy and used for acquiring assets, financing businesses, or criminal activities. In the case of terrorism financing, funds obtained from criminal activities may or may not be used; rather, it is likely an attempt to conceal the origin or intended use of funds that will subsequently be used for criminal purposes.

4. The client undertakes to:

Adhere to legal norms, including international ones, aimed at combating illegal trading, financial manipulations, money laundering, and the legalization of funds obtained illegally;
Exclude direct or indirect complicity in illegal financial activities and any other illegal operations using the Website.

5. The client guarantees the legal origin, lawful ownership, and right to use the funds transferred by them to the Company's account.

In case of suspicious or fraudulent deposits, including the use of stolen credit cards and/or any other fraudulent activity (including any refunds or payment cancellations), the Company reserves the right to block your account and cancel any payments made, as well as to investigate the nature of suspicious transactions on the Client's account, thereby suspending such operations until the reasons for their occurrence are clarified and the investigation is completed.

6. During the investigation, the Company reserves the right to request from the Client copies of identification documents and bank cards used to fund the Account, payment documents, and any other documents confirming the lawful ownership and legal origin of the funds.

The Client is prohibited from using services and/or software for any illegal or fraudulent activity, or for any illegal or fraudulent transaction (including money laundering) in accordance with the legislation of the jurisdiction country of the Client.

The Company's refusal to conduct suspicious transactions does not constitute grounds for the emergence of civil legal liability of the Company for failure to fulfill obligations towards the Client.

7. Each division of the Company must adhere to the AML and KYC policy formulated in accordance with the requirements of local legislation.

8. All personal and official documentation will be stored for the minimum period of time required by local legislation.

9. All new employees are required to undergo training in AML and KYC. Existing employees undergo annual training. Participation in additional educational programs is mandatory for all employees involved in AML and KYC.

10. The company has the right to request that the Client verify their registration information provided when opening a trading account at its discretion and at any time. For the purpose of verifying data, the company may request from the Client notarized copies of: passport, driver's license, or national ID card to confirm identity; bank statement or utility bill to confirm residential address. In special cases, the company may ask the Client to provide a photo of the Client holding their ID next to their face. Detailed customer identification requirements are specified in the "AML Policy" section on the company's official website.

11. The procedure for verifying client identification data is not mandatory unless the client receives such a request from the company. The client may voluntarily submit a copy of their passport or other identity document to the company's customer service department to ensure the verification of the specified personal data. The client should note that when depositing/withdrawing funds via bank transfer, documents verifying the name and address must be provided for full verification due to the specific nature of conducting and processing bank transactions.

12. If any of the client's registration details (full name, address, or phone number) have changed, the client is required to promptly update the corresponding information in the personal profile with the Company or inform the Company's customer service department of such changes.

12.1. To change the phone number indicated during the registration of the client's profile, we require providing a document confirming ownership of the new number (a contract with the mobile service provider) and a photo of an identity document that the client holds next to their face. The client's personal data in both documents must match.

13. The client is responsible for the authenticity of documents (their copies) and acknowledges the company's right to contact the relevant authorities of the issuing country of the documents to confirm their authenticity.